Shipping policy

*Suspended shipping to Switzerland

Due to the strategic adjustment of the cooperative warehouse, DHL Parcel can no longer be transported to Switzerland for the time being. We will check whether there is a new cooperative channel in the warehouse, and we will notify you if the warehouse resumes shipping to Switzerland. Thanks for your understanding.

Shipping

After your payment, the actual time required for delivery depends on our processing time, the destination of delivery, and local customs processing.
The purchase price does not include tariffs, shipping costs, and all other similar costs.
You will be responsible for paying for your shipping costs, including the original shipping and the return shipping (if any) for your items. For more detail about the qualifications for exchanging and returning items, please review our Refund Policy.
Shipping costs are nonrefundable. If you receive a refund, the cost of the original shipping and return shipping will be deducted from your refund.
Free shipping in the U.S. and Japan, and free shipping in parts of Canada. EU, UK, AU, and NZ will charge a certain shipping fee according to the actual situation. Please note that the shipping cost will vary from country to country. Please view our check-out page for the exact cost.
Please refer to the bottom of this page for the shipping reference time for each location.

Customs and duties

All applicable customs fees, tariffs, taxes, and duties are your sole responsibility.
You are responsible for being aware of and paying any customs fees, tariffs, taxes, and duties charged by your country.
You are obliged to confirm whether the purchased products are permitted to be imported to your country under the relevant import laws and regulations.
Please note that customs agents may delay the delivery of some packages at their discretion on rare occasions.
For more information on customs and duties charges, don't hesitate to contact your local customs office.

Normally, we will process the order within 3 working days after your payment. If your order is urgent, please contact us for priority processing.

The following is the reference time for package transportation in various regions. The specific transportation time depends on the actual order processing time, the distance to the delivery address, the actual transportation situation and the local customs clearance time.

the United States: 5-10 days
Canada: 5-15 days
Australia: 5-7 days
New Zealand: 20-35 days
Japan: 3-5 days
Most European countries: 7-15 days
Norway: 15-20 days
Turkey: 25-30 days
Iceland: 25-35 days