Shipping policy
Shipping
After your payment, the actual time required for delivery depends on our processing time, the destination of delivery, and local customs processing.
The product price does not include tariffs, shipping costs, and all other similar costs.
You will be responsible for paying for your shipping costs, including the original shipping and the return shipping (if any) for your items. For more details about the qualifications for exchanging and returning items, please review our Refund Policy.
Shipping costs are non-refundable. If you receive a refund, the original shipping and return shipping costs will be deducted from your refund.
Shipping fee and delivery time
Shipping costs are calculated based on the resin net weight + packaging weight.
Here is a reference for each type's resin net weight + packaging weight.
| Resin Size | Gross Weight (kg) (Net weight + packaging weight) |
| 0.5kg | 0.6 |
| 1kg | 1.35 |
| 2kg | 2.6 |
| 5kg | 6 |
| Filament Size | Gross Weight (kg) (Net weight + packaging weight) |
| 1kg | 1.5 |
| Silicone Size | Gross Weight (kg) (Net weight + packaging weight) |
| 1kg （500gA+500gB） | 1.5 |
| Country/Region | Maximum shipping weight | Shipping fee（USD） |
| US Non-remote areas | 0.1-24 | 0 |
| JP Non-remote areas | 0.1-16 | 0 |
| MX Non-remote areas | 0.1-16 | 0 |
| AU Non-remote areas | 0.1-16 | 5 |
| UK Outside Northern Ireland | 0.1-16 | 0 |
| Canada/Provinces | Maximum shipping weight | Shipping fee（USD） |
| Alberta | 0kg-16kg | 0 |
| British Columbia | ||
| Manitoba | ||
| Ontario | ||
| Quebec | ||
| Saskatchewan | ||
| New Brunswick | 0kg-16kg | 6 |
| Newfoundland and Labrador | ||
| Northwest Territories | ||
| Nova Scotia | ||
| Nunavut | ||
| Prince Edward Island | ||
| Yukon | 0kg-16kg | 60 |
| EU/Nation | Zone | Shipping Gross Weight-1 | Shipping Fee（USD） | Shipping Gross Weight-1 | Shipping Fee（USD） |
| Germany | DE | 1-7.5kg | 4 | 7.6-16kg | 6 |
| Czech Republic | EU-1 | 7 | 12 | ||
| Croatia | |||||
| Slovenia | |||||
| Poland | |||||
| Slovakia | |||||
| Hungary | |||||
| Austria | |||||
| Netherlands | |||||
| Bulgaria | EU-2 | 9 | 16 | ||
| Belgium | |||||
| Lithuania | |||||
| Ireland | |||||
| Romania | |||||
| Spain | EU-3 | 10 | 18 | ||
| France | |||||
| Latvia | |||||
| Italy | |||||
| Portugal | |||||
| Greece | EU-4 | 14 | 24 | ||
| Estonia | |||||
| Denmark | |||||
| Finland | EU-5 | 15 | 25 | ||
| Sweden | |||||
| United Kingdom | EU-6 | 20 | 38 | ||
| Malta | |||||
| Norway | |||||
| Switzerland | EU-CH | 25 | 40 | ||
| Turkey | Contact support@siraya.tech for a quote | ||||
| Cyprus | |||||
| Iceland | |||||
| Macedonia | |||||
| Luxembourg | |||||
Shipping time:
| Country/Region | Shipping time |
| US Non-remote areas | 2-7 days |
| JP Non-remote areas | 2-5 days |
| UK Non-remote areas | 3-9 days |
| MX Non-remote areas | 2-7 days |
| AU Non-remote areas | 5-15 days |
| CA Non-remote areas | 3-10 days |
| EU - Zone 1 | 3-7 days |
| EU - Zone 2 | 5-10 days |
The shipping time of the above is the reference time for package transportation in various regions. The specific transportation time depends on the actual order processing time, the distance to the delivery address, the actual transportation situation, and the local customs clearance time.
Please note that shipping costs vary by country. Shipping costs will be displayed and calculated on the checkout page.
Customs and Duties
All applicable customs fees, tariffs, taxes, and duties are your sole responsibility.
You are responsible for being aware of and paying any customs fees, tariffs, taxes, and duties charged by your country.
You are obliged to confirm whether the purchased products are permitted to be imported to your country under the relevant import laws and regulations.
Please note that customs agents may delay the delivery of some packages at their discretion on rare occasions.
For more information on customs and duties charges, don't hesitate to contact your local customs office.
Normally, we will process the order within 3-5 working days after your payment. If your order is urgent, please contact us for priority processing.