Don’t worry, please feel free to contactsupport@siraya.techto get a reissue or compensation.

Please provide us with the following photos when contacting us, and we will submit them as evidence:

1. A shipping label showing the shipping number on the box.
2. There is a barcode with the resin name on the top/bottom of the box (used by the warehouse to scan and identify the product)
3. The label of the brand on the bottle, you can see the name of the resin.

You can refer to the shipping time mentioned in our shipping policy.

US: 3-10 days
Canada: 5-15 days
Australia: 5-8 days
New Zealand: 7-20 days
UK: 4-8 days
Most European countries: 7-15 days
Germany and Czech Republic: 3-5 days
Norway: 15-20 days
Turkey: 25-30 days
Iceland: 25-35 days

The times mentioned above are working days. Specific time depends on the actual shipping situation.

Package shipping time depends on shipping speed, transportation distance, and carrier delivery time.

Hi, in this situation, we recommend you contact the customer service of Siraya Tech at support@siraya.tech, they will help you get this solved.

This resin is designed for laser printers like Anycubic photon ultra DLP. As a Formlabs third-party resin, it is the best resin for SLA printers and SLA 3d printing. Besides, it is also a VOC-Free resin.

Please do not purchase if you have an LCD, MSLA, or low-power DLP printer. (Anything with a panel would not work well)

Cast by Siraya Tech was developed as the best castable resin for jewelry and those who want to do precision investment casting.

If you want to know the Siraya tech cast burnout, please read our cast user guide.

Both of them are flexible resins for 3d printing, and Tenacious is the flexible 405nm resin.

And the biggest difference between them is Flex Black is more soft than Obsidian Black.

If anyone wants to do flexible printing, Siraya Tech tenacious resin will be a good choice for it.